If you are in crisis and need urgent support, contact Emergency Services (911)

Student-focused support that is right for you

Get culturally sensitive and gender-inclusive support from keep.meSAFE in your language when you need it.

  • Free and fully confidential
  • Available any time of the day or night
  • Get matched with a counsellor who is right for you
  • Access support in 140+ languages, with 5 languages guaranteed 24/7

No matter the reason, you can reach out to a counsellor any time of the day or night from anywhere in the world.

Here are just some of the reasons students seek support:

  • Managing stress
  • Depression and anxiety
  • Relationship issues
  • Academic issues
  • Loneliness or homesickness
  • Achieving work-life-school balance
  • Tensions with family members, friends or roommates
  • Suicidal ideation

Multiple pathways to access support

Culture and language matching so you can connect with a counsellor who speaks your language and understands your culture. Get matched based on gender, language, culture, identity, lived experience, and more

Real-time counselling in multiple languages, available 24/7 via chat and telephone, accessible from anywhere in the world

Scheduled appointments with the same counsellor via telephone, video, or in-person* *In-person support is subject to availability by region

Peer-to-peer online global community that allows students to connect and support each other 24/7 in 26 languages. The community is moderated by clinical professionals, where people can get (or give) the mental health support they really need

Identifying long-term supports and programs in the local community for students with complex needs, as well as linking students back to available school resources

Self-directed resources that include 100+ articles, videos, and podcasts, along with mental health assessments for anxiety, stress, and depression through the free Student Support app.

Accessing support

  • Chat

    Download the TELUS Health Student Support app

    • Complete your profile
    • Enable app notifications
    • Start a secure clinical chat through the app

  • Telephone

    In Canada: 1-844-451-9700
    In the USA: 1-833-823-9465
    Anywhere else in the world: 001-416-380-6578

    Option 1: Make an international call from your phone.
    Feel free to ask the intake coordinator to call you back so that you do not incur international charges.

    Option 2: Call collect or reverse charge call.
    Please follow the specific calling instructions in your country. All international calls are answered immediately so we can accept any related charges

    Option 3: Call via wi-fi connection.
    Call using wi-fi via a wi-fi enabled phone.

  • Web

    The Student Support app also has a dedicated website for those without access to a smartphone or tablet, allowing students to access all of the app-based support and resources.

    Web access